Privacy Policy

1. Scope and contact

KIVIOX is an AMCAX company. In this policy, “KIVIOX,” “we” and “us” refer to AMCAX, Inc. in its operation of KIVIOX. This policy covers www.kiviox.com and KIVIOX applications and services that link to it. A connected service may also have a more specific notice, such as our Connect Privacy Notice.

For privacy questions or requests, email BDSQ@amcax.com with “KIVIOX Privacy Request” in the subject. Please do not include a password or payment card number in an email.

2. Information we collect

The information depends on how you use KIVIOX:

• Account and profile: email address, authentication identifiers, account role, profile name, avatar, language and preferences, household and parental settings, and information you provide to customer support.
• Viewing and device activity: titles viewed or saved, search, playback position, Continue Watching, device activation, device and session identifiers, approximate location inferred from network information, diagnostics and security events.
• Creator and community activity: uploads, artwork, metadata, rights and provenance declarations, comments, messages, group activity, moderation records, and information you choose to publish. Creator payment or business information may be needed when a monetization feature is enabled.
• Transactions: membership, subscription and purchase status, billing history, transaction identifiers and limited payment details supplied by a payment provider. Payment providers handle full card details according to their own notices.
• Connected accounts: account labels, authorized tokens, source identifiers, posts and metadata that you choose to connect through KIVIOX Connect, as explained in its specific notice.
• Technical data: IP address, browser and app information, cookies or similar storage, performance logs, referral information and interaction data.

We may also receive information from service providers, rights holders, other users, or platforms you authorize to connect. We do not ask you to provide government identifiers unless a specific feature or legal process requires them.

3. How we use information

We use information to create and secure accounts; authenticate devices; provide profiles, playback, search, recommendations, saved titles and creator tools; process payments; deliver customer support; review content and rights; detect fraud and misuse; measure service performance; comply with law; and communicate service updates. Where permitted, we may send marketing messages and measure promotions. You can opt out of marketing email using the message instructions or by contacting us.

Recommendations and personalization may use viewing and interaction history. Human or automated systems may assist with content review, moderation, safety and fraud detection. We do not treat an AI generated depiction or a connected post as proof of a person’s consent or underlying rights.

Where a law requires a legal basis, processing may rely on performing our agreement with you, our legitimate interests in operating and protecting the service, compliance with law, or consent for activities that require it. You may withdraw consent where applicable without affecting earlier lawful processing.

4. When we share information

We share information with vendors that support hosting, authentication, video delivery, payments, analytics, communications, security, moderation and customer care; with creators or other users when you choose to publish or interact; with connected platforms you authorize; with professional advisers or authorities when required or reasonably necessary to protect rights and safety; and in a corporate transaction subject to applicable safeguards.

Public profile details, creator pages, published works, comments and other content you make public can be seen and reused by others beyond KIVIOX’s control. We do not give connected service passwords to other users. We do not sell personal information for money. Advertising and measurement arrangements may be treated as “sharing” or “sale” under some privacy laws even when no money changes hands. Contact us to exercise any applicable opt out right; we will assess and honor verified requests required by law.

Third party services, including payment providers and external accounts you connect, have their own privacy practices. Links from KIVIOX do not make those services part of this policy.

5. Your choices and rights

You can change many account, profile, language and viewing preferences in KIVIOX. You may disconnect an external account through Connect and revoke authorization with its provider. You may request access, correction, deletion, a copy of your data, or an applicable objection, restriction or opt out by emailing BDSQ@amcax.com. We may need to verify your identity before acting and may retain information where law, disputes, security or accounting require it. We will explain if a request cannot be fully completed and provide appeal information where applicable.

Browser settings may let you manage cookies and local storage. Blocking essential storage can prevent account, profile or playback functions. We will present a separate choice where nonessential tracking requires consent under applicable law. To object to targeted advertising or certain data sharing, contact us using the same address. Authorized agents may submit requests where local law permits, subject to verification.

If you are in a jurisdiction with a privacy regulator, you may also lodge a complaint with that authority. This policy does not limit rights that cannot be waived by contract.

6. Children and profiles

KIVIOX accounts must be created and controlled by a person who meets the minimum age in the Terms of Use. A parent or guardian may configure a child or family viewing profile within their account. A profile setting is not a substitute for parental supervision or a guarantee that all content is suitable for a child.

Children under 13 must not create their own accounts or submit personal information to interactive creator or community features. If we learn that a child’s information was collected in a way requiring parental notice or consent that was not provided, we will take steps required by law. Parents may contact us to review or request deletion of a child’s information.

7. Retention and security

We keep information for the period needed to provide the service and for legitimate purposes such as legal compliance, accounting, dispute resolution, security and rights records. Retention varies by category, account status and applicable law. Deleting an account or disconnecting a service may not immediately remove copies in backups or records we must preserve. Public content copied by others may remain outside our control.

We use technical and organizational safeguards appropriate to the information and service, including encrypted transport and access controls. No online service can promise absolute security. Tell us promptly if you suspect unauthorized account access.

8. International use

KIVIOX serves a global audience. Information may be processed in the United States and other countries where our providers operate. Those countries may have different privacy rules. Where required, we use an applicable transfer mechanism and additional safeguards. Content availability, privacy rights and legal obligations can vary by location.

9. Changes to this policy

We may update this policy as the service changes. We will post a new effective date and provide additional notice where law requires it. Material changes will not be applied retroactively in a way that overrides consent or rights required by law.

Questions or requests: BDSQ@amcax.com. You can also review the Terms of Use and Privacy & Terms overview.